Guest Booking Actions
What happens after a guest responds to a quote, including acceptance, changes, and cancellations.
- Quote Acceptances and Missing Guest Details
When a guest accepts a quote, your team is alerted right away so you can confirm the booking quickly, and the guest is asked for any details that are still missing.
- When Guests Ask for Changes
Guests often want to adjust something after seeing a quote — different dates, more people, another room type, or an extra. This article covers what you'll see when that happens and what to do.
- Handling Cancellations
When a guest decides not to go ahead, the quote is closed and your team is notified. This article covers what you'll see and the steps to take to close things out cleanly.