How can we help?
Guides and answers for hotel teams working with Brixa — conversations, quotes, reservations, and more.
- Getting Started
Core orientation for hotel staff who are new to Brixa or need a quick refresher on the platform.
3 articles - Inbox and Conversations
How staff manage guest conversations, review thread activity, and reply inside Brixa.
3 articles - Quotes and Offers
How staff create, review, send, and track quotes throughout the guest journey.
3 articles - Guest Booking Actions
What happens after a guest responds to a quote, including acceptance, changes, and cancellations.
3 articles - Reservations
How accepted quotes move toward reservation handling, including readiness, hold states, and confirmed outcomes.
3 articles - Escalations and Human Intervention
How Brixa flags cases that need staff review or manual handling.
3 articles - Channels and Messaging
How guest communication works across WhatsApp, Instagram, and related messaging constraints.
3 articles - Hotel Setup
How teams configure the hotel's commercial and operational information inside Brixa.
3 articles - PMS and Integrations
How Brixa connects to external systems and what staff should know about PMS-related behavior.
3 articles - Troubleshooting
Fast answers for when something is not working as expected in daily operations.
3 articles - Account and Team Management
How teams manage access, permissions, and multi-property usage.
3 articles