Rooms, Products, and Amenities
Room types, products, and amenities are the building blocks of every quote and every answer guests receive about your property. This article covers what to configure for each and why it matters for the guest experience.
Room types
For every room type, set:
- Name and description — these present the room in quotes and answer questions like "Is the Deluxe room quiet?" or "Does it have a balcony?". Write descriptions you would be happy to see quoted back to a guest.
- Occupancy limits — maximum total guests, plus separate limits for adults, children, infants, and pets. Accurate occupancy means guests are only offered rooms that genuinely fit their party.
- Bed setup and size — bed options and room size answer practical questions ("Can we get twin beds?").
- Photos — images appear alongside the room in quotes, which makes offers more persuasive.
Room types can be marked active or inactive. Inactive room types are never offered, so use this for rooms under renovation or seasonal closures.
Products and services
Products are everything you sell or include beyond the room itself: breakfast, city tax, parking, airport transfer, a cleaning fee, spa access. For each product you define:
| Setting | What it controls |
|---|---|
| Type | Whether it is a tax, fee, service, or facility — so it is presented appropriately in the quote. |
| Charge model | Free, included in the rate, or paid; and whether the price applies per night, per person, or once per stay. |
| Required in every quote | Mark a product as required (for example, city tax or a mandatory cleaning fee) so it is always included in quotes and guests cannot remove it. |
| Guest can remove | For optional extras, controls whether the guest may drop the item when reviewing the quote. |
| Who it applies to | Some products apply to all guests, others only to adults or children — for example, breakfast priced differently by age group. |
Keep required-product prices current: a stale city-tax amount will appear on every quote you send.
Amenities
Amenities describe what your hotel and rooms offer without a price attached: Wi-Fi, pool, air conditioning, accessibility features, parking availability. They exist at two levels — hotel-wide amenities and per-room amenities. List them completely so everyday guest questions ("Is there a gym?", "Does the room have a hair dryer?") get answered instantly; an amenity that is not listed cannot be confirmed to guests.
Keep it aligned
Review rooms, products, and amenities whenever prices or offerings change. Occupancy rules also interact with your guest age settings — see Guest Categories and Policies — and everything here flows into quotes, described in Creating and Sending Quotes.