What Brixa Does

Brixa is an AI assistant for hotels that handles guest conversations on channels like WhatsApp and Instagram — answering questions, sending booking quotes, and flagging conversations for your team when a person should step in.

What guests get

When a guest writes to your hotel, Brixa works the conversation for you:

• Answers questions about your rooms, amenities, policies, and services, using the information your team keeps in your hotel's settings.
• Replies in the guest's language. Guests write in their own language and get answers in it; you see a translation in yours. Voice messages appear as readable text in the conversation.
• Moves bookings forward. Brixa gathers the details a booking needs — dates, number of guests, preferences — then prepares and sends a quote with room options and pricing.
• Follows up with guests who go quiet, so opportunities do not slip away while you focus elsewhere.

What your team does

Your team stays in control. Depending on your hotel's settings, replies either go out automatically or wait as drafts for you to review, edit, and send. And whenever a conversation calls for human judgment — a guest asks for a person, a complaint, an unusual request — it is flagged in your inbox so a team member can take over. Your job is to check those flags and respond; see When Brixa Escalates.

How Brixa fits your day

Brixa covers the repetitive volume — first responses, common questions, quotes, follow-ups — around the clock, including outside reception hours. Your team focuses on the moments that need people: approving drafts, resolving flagged conversations, and giving guests a personal touch. A short daily routine is usually enough; see Your Daily Workflow with Brixa.

Where you work with Brixa

Everything happens at app.brixa.ai: the shared inbox where conversations live, the quotes area where offers are tracked, and the settings where your hotel's information is maintained. To get set up, start with Accessing and Logging In.