Setting Up Your Hotel Profile
Your hotel profile holds the details guests ask about most — location, contact information, check-in times, currency, and brand voice. Keeping it accurate and complete means guests get correct answers and quotes that look like they came from your hotel.
Why the profile matters
Guest answers and quotes are built from what your team saves in the platform. If a detail is missing or out of date, guests can receive stale information — so a well-maintained profile directly reduces corrections and follow-up work for your team.
What to fill in
| Profile detail | Why it matters |
|---|---|
| Hotel name and description | Introduces the property and covers general questions about what your hotel offers. |
| Address and location | Answers "where are you?" questions and helps guests with directions and the nearby area. |
| Contact details (phone, email) | Shared with guests when they need to reach your team directly. |
| Currency | All prices in quotes are shown in your hotel's currency. |
| Time zone | Keeps dates and times in conversations and quotes aligned with your local time. |
| Arrival and departure details | Covers common check-in and check-out questions without staff involvement. |
| Logo and images | Appear on quotes and other guest-facing pages, so guests see your brand — not a generic template. |
| Tone and brand voice | Shapes how replies are phrased so messages sound like your hotel. |
Languages
Guests can write to your hotel in their own language and receive replies in it, while your team reads the conversation in the language they work in. You do not need to list every language you support — just keep your descriptions clear and complete.
Keeping it current
- Review your profile whenever something changes at the property — renovated areas, new contact numbers, seasonal opening hours.
- After any change, read the updated text as a guest would: is it clear, current, and unambiguous?
- Send yourself a test question on a connected channel to confirm the answer reflects the change.
A good habit is a quarterly profile review, plus an immediate update whenever operational details change.
Next steps
Once the profile is in place, configure what your hotel sells and offers: see Rooms, Products, and Amenities and Guest Categories and Policies.