Viewing Conversations

Every guest who writes to your hotel gets a conversation in Brixa, where you can read the full exchange, review replies and drafts, and follow any quotes that were sent.

Finding and opening a conversation

When you sign in at app.brixa.ai, your conversation list shows the guests who have written to your hotel through connected channels such as WhatsApp and Instagram. Each entry shows the guest's name and the latest activity, so you can spot new messages at a glance. Select a conversation to open the full thread.

What a conversation shows

Inside a conversation you see the complete history of the exchange in order:

• Guest messages — everything the guest has written, on whichever channel they used.
• Sent replies — answers already delivered to the guest.
• Drafts — replies prepared but not sent, waiting for your review. See Replying to Guests for how to review and send them.
• Quotes — booking quotes sent in this conversation, along with their current status.

The conversation also shows the booking details gathered so far — such as arrival and departure dates and the number of guests — plus a short summary, so you can get context quickly without re-reading the whole thread.

Reading messages in your language

Guests write in their own language. You see a translation alongside the original, so you can follow the conversation even when the guest writes in a language you don't speak.

Prioritizing what needs attention

Not every conversation needs you. Focus on the ones waiting for a person:

1. Start with conversations flagged as needing attention — these are waiting for staff to step in.
2. Then review open conversations where a draft is waiting for your approval.
3. Conversations that are closed have been resolved; they reopen automatically if the guest writes again.

For what each state means and what to do about it, see Conversation Statuses.

Seeing which channel the guest used

Each conversation indicates the channel the guest wrote on, such as WhatsApp or Instagram. This matters because channels have their own sending rules — for example, time limits on replies. See Channel Basics for an overview.