Connect Apaleo

If your hotel runs on Apaleo, you can connect it to Brixa yourself from the hotel's settings page. Brixa then quotes from your live Apaleo availability and prices and, with Manage reservations switched on, places accepted bookings in Apaleo.

What you need

• Access to the hotel's settings page in Brixa.
• An Apaleo user who can sign in to your Apaleo account. That user needs rights to read the property setup, rates and reservations, and to manage reservations.

Connect your property

1. In Brixa, select Hotels in the left menu, open the hotel's settings page and go to the PMS Integration section. When no PMS is connected, it asks Which system does this hotel use? and shows two tiles: Mews and Apaleo.
2. Choose Apaleo. The tile reads Sign in to Apaleo and approve the connection. and offers a Connect with Apaleo button.
3. Select Connect with Apaleo. Your browser goes to Apaleo.
4. Sign in with your Apaleo account and approve the access Brixa asks for. The approval screen lists what Brixa asks for: reading your property setup, rates and availability, and reading and managing reservations. Connecting changes nothing in Apaleo.
5. Back in Brixa, if your Apaleo account has several properties, pick the property under Choose the property for this hotel, then select Connect to selected property.

The section now shows the connection as connected. The sync controls in the same section work as before. See What Syncs Between Brixa and Your PMS.

How bookings work with Apaleo

Apaleo does not hold rooms tentatively. With Manage reservations switched on in the PMS Integration section, what happens when a guest accepts a quote depends on the quote's cancellation policy (see Ask Guests to Pay or Leave a Card at Booking):

• When the policy asks the guest to pay or leave a card, the quote shows Awaiting Guarantee, and the booking is created in Apaleo once the payment or card has come through. To collect it, connect a payment option; see Collect Payments with Apaleo Pay.
• When the policy asks for nothing, the booking is created as soon as the guest accepts, with no Awaiting Guarantee stage.
• When the policy is set to Per the payment instructions, you collect the payment yourself and the booking is created in Apaleo when your staff confirm the quote.

Cancellations

Brixa cancels a booking in Apaleo only when the guest asks for the cancellation in the conversation, and only if Apaleo allows it; otherwise your team gets an alert and nothing is changed. Cancelling a quote yourself from the quote page does not touch Apaleo, so cancel the reservation there as well.

Photos

Apaleo does not provide room photos. Upload room type and hotel photos in Brixa, as you do today.

Disconnect or reconnect

In the same PMS Integration section, select Disconnect to remove the connection. To connect again, repeat the steps above, including the Apaleo sign-in and approval.