Working Across Multiple Hotels

If your team manages several properties, Brixa keeps each hotel's conversations, quotes, and settings completely separate — you switch between hotels inside the app rather than juggling separate logins. This article covers how that separation works and how to build a reliable multi-property routine.

Everything in Brixa is per-hotel

Each hotel in Brixa is its own workspace. When you are working in one hotel, you see:

• That hotel's guest conversations and inbox — not the other properties'.
• Quotes built from that hotel's rooms, rates, and policies.
• That hotel's configuration: profile details, connected channels, and integrations.

Nothing carries over automatically between properties. A quote created in one hotel uses only that hotel's inventory, and a reply sent from one hotel's inbox goes out on that hotel's channels.

Switching between hotels

If your account has access to more than one property, you can switch between them inside Brixa without signing out. After switching, the inbox, quotes, and settings you see all belong to the newly selected hotel. If a property you work for is missing from your account, ask your administrator to add it.

Check the hotel before you act

The most common multi-property mistake is acting in the wrong hotel. Before you reply to a guest or send a quote, confirm which hotel you are working in. A reply or quote sent from the wrong property can confuse the guest — wrong hotel name, wrong rooms, wrong prices — and is awkward to walk back. Make "which hotel am I in?" a reflex, especially right after switching or signing in.

Tips for a multi-property routine

• Sweep every inbox on a schedule. Escalations and new messages arrive per hotel, so build a routine of checking each property's inbox — don't assume a quiet inbox in one hotel means all properties are quiet.
• Know each property's differences. Policies, room types, and channel setup can differ between hotels. Skim each property's profile so you recognize when Brixa's replies or quotes reflect a different configuration — see Hotel Profile.
• Finish one hotel before switching. Complete the reply or quote you are working on before changing properties, so you never send something composed for one hotel from another.
• Escalations are per-hotel too. A case that needs your attention appears under the hotel where the conversation lives. Include every property in your escalation checks.

If something looks wrong

If you see conversations or settings that don't match the hotel you selected, or a property you expect is missing, sign out and back in first. If the issue persists, contact your administrator, who can verify your account's hotel access with Brixa support.