Quote Statuses Explained
Every quote carries a status that tells you where it stands, from gathering details to a confirmed booking. Use this reference to read any quote at a glance and know what to do next.
Status reference
| Status | What it means for you | What you can do |
|---|---|---|
| Missing Information | Key details (dates, guest count, or required guest data) are missing, so the quote cannot be priced yet. | Wait for the guest's reply, or fill in the details yourself. |
| Awaiting Pricing | Availability and prices are being prepared. | Usually nothing — this resolves on its own. If it lingers, check the conversation for an alert. |
| Discussing Options | The guest has two or more bookable room options and has not chosen yet. Options the guest asks for later are added to the list, and the guest can pick any option that is still available. | Answer questions, or edit the booking details if the guest changes dates or guest count. If the guest tells you their choice another way — for example on a phone call — select that option for them; see Creating and Sending Quotes. |
| No Options Available | Nothing bookable matches the current request. | Suggest different dates or occupancy, then update the booking details. |
| Ready to Send | An option is chosen and the quote is prepared, waiting for your review. | Review the draft message and send the quote. |
| Sent | The guest received the quote link in the chat. | Monitor for a response, or send a reminder from the follow-up list if the guest goes quiet. |
| Accepted by Guest | The guest accepted the quote from the link. For hotels with automatic reservation creation, the quote moves on without any action from you: to Awaiting Guarantee when the policy asks for a guarantee, or straight to Confirmed by Hotel when it asks for nothing. | Check for missing guest data. If your hotel doesn't create holds automatically, create the hold in your PMS and click Request guarantee — or confirm the booking directly if you're ready. |
| Awaiting Guarantee | The guest accepted and the guarantee the policy asks for is still outstanding. The pill next to the status shows whether a room is held in your PMS and who is collecting. The guest completes it through the secure link Brixa sends when the policy asks for it (see Ask Guests to Pay or Leave a Card at Booking), or by following the instructions shown on the quote. | Nothing required while the guest pays. Policies that ask for nothing at booking never reach this status: with automatic reservation creation the booking is confirmed automatically, and without it the quote stays Accepted by Guest and you confirm directly. If the guest paid or left a card through Brixa's secure link, the booking is confirmed for you in Brixa; with a connected PMS, Brixa also confirms or creates it there, and if it cannot you are alerted to create it yourself. If the guest paid the way your instructions describe, confirm the booking yourself — in Brixa or in your PMS. |
| Confirmed by Hotel | The booking is settled — confirmed by your team, or on its own once the guest paid or left a card through Brixa's secure link. | Nothing further on the quote; handle the reservation. |
| Rejected by Guest | The guest declined the quote. | Ask what didn't fit; send a revised quote if there's still interest. |
| Expired | The validity period passed without a decision, or a guarantee wasn't completed in time. | Edit it to reopen, or send a fresh quote. |
| Lapsed | The quote was closed on the hotel's side without being completed. | Start a new quote if the guest is still interested. |
| Cancelled | Your team cancelled the quote. | Nothing — send a new quote to restart. |
Staying on top of status changes
You receive an email when a quote needs your attention — for example when a guest accepts or rejects it, or when it expires. See what happens after a guest accepts for the steps to take on an acceptance, and Quote Expiry and Follow-Ups for reminding guests who go quiet.